Post by mdarafathossainseo on Feb 3, 2024 0:48:11 GMT -5
Of course if you encounter problems that the chatbot cannot solve, you can also choose to seek help from human customer service. · Easy integration with other applications via API Compared with the WhatsApp Business APP, which is suitable for small businesses, the WhatsApp Business API is much more flexible. Not only does it have no limit on the number of users and devices, it can also be connected with the company's existing ERP and CRM systems to provide greater customer service. value. Or it can be integrated with other communication channels into a single platform to achieve omni-channel inbox functionality. How to do customer service through WhatsApp Business? Respond to customer questions.
Make sure the company's WhatsApp number can be found on the website, social media, and email signatures, so customers can click a button or add a number to start a conversation with the company Send update Telegram Number Data messages: After the merchant obtains the user's authorization and consent, it can send update template messages such as order status, logistics information, membership points changes, product replenishment, etc. to provide users with the possibility of refined operations. . Send appointment reminders: For temporary and urgent changes in events, meetings, flights, etc. WhatsApp allows merchants to notify customers immediately through mobile devices to the greatest extent. 4. Send marketing content: Push more targeted marketing content (such as product discounts, etc.
Get customer feedback: By sending a brand survey to customers via WhatsApp, you are more likely to receive feedback from users. Display products and services: Create a list of products and services to help users quickly understand company information. Best partner for WhatsApp Business API MSC customer service cloud platform When a merchant hopes that customer service personnel can more conveniently implement customer service functions through WhatsApp Business, or when a brand has multiple customer service channels such as online chat, email, voice, Instagram, Viber, etc., a mobile phone that can connect various communication channels The omni-channel customer service platform will greatly improve the work efficiency of the customer service team and allow customer service personnel to play greater value.
Make sure the company's WhatsApp number can be found on the website, social media, and email signatures, so customers can click a button or add a number to start a conversation with the company Send update Telegram Number Data messages: After the merchant obtains the user's authorization and consent, it can send update template messages such as order status, logistics information, membership points changes, product replenishment, etc. to provide users with the possibility of refined operations. . Send appointment reminders: For temporary and urgent changes in events, meetings, flights, etc. WhatsApp allows merchants to notify customers immediately through mobile devices to the greatest extent. 4. Send marketing content: Push more targeted marketing content (such as product discounts, etc.
Get customer feedback: By sending a brand survey to customers via WhatsApp, you are more likely to receive feedback from users. Display products and services: Create a list of products and services to help users quickly understand company information. Best partner for WhatsApp Business API MSC customer service cloud platform When a merchant hopes that customer service personnel can more conveniently implement customer service functions through WhatsApp Business, or when a brand has multiple customer service channels such as online chat, email, voice, Instagram, Viber, etc., a mobile phone that can connect various communication channels The omni-channel customer service platform will greatly improve the work efficiency of the customer service team and allow customer service personnel to play greater value.